SHOCK Purchasing Information
Terms and Conditions
All products remain the property of Shock Store until full payment has been made to the company.
Swedish VAT of 25% included.
If you are under 18 years of age you must have the permission of a guardian or parent when ordering from us.
All fraud attempts are reported to the police. Shock Store reserves the right to cancel the purchase if there is any suspicion of fraud.
When you choose to pay by invoice, a credit assessment is carried out and you then receive an answer regarding whether or not your purchase has been approved. If you receive a negative answer you can choose to shop with one of our other payment methods.
Standard: DHL Servicepoint, Your package is sent for collection to the closest service agent. Read more about this on www.servicepoint.se. The delivery time is 1 to 5 working days, price: 59 SEK
Choice: Postal Package, Your package is sent for collection to the closest service agent. Read more about this on www.posten.se. The delivery time is 1 to 5 working days, price: 79 SEK
Home Delivery: UPS Delivery time is 1 to 5 working days, price 99 SEk
Collection at the store: 0 SEK – You receive a notification by email when your order is packed and ready to be collected.
An SMS notification is sent with every parcel shipped by DHL or the Post Office. It is therefore important for you to provide us with a correct mobile number. In order to collect a package you will need your parcel number/sender’s ID as well as your ID-card number. You can always track your parcel by clicking on the link "Track my parcel", which will be included in your email together with your order confirmation. If your parcel is delayed for more than 14 days, it is your responsibility to find out what has happened to it by using your parcel number. If you don't receive any notification from your local delivery point, you can collect your parcel by using a parcel number and a valid ID card. Products which are no longer in stock will not be delivered later.
Delivery Methods in Norway / Denmark / Finland / England
Home Delivery: UPS. The delivery time is 1 to 5 working days, price 79 NOK, 79 DKK, 9,90€ FIN and 9,9£ in the UK
Delivery Methods in Europe
Home delivery: The UPS delivery time is 1 to 5 working days, price: 14,90€
When shipping for more than 1000 SEK (1000 SEK/1000 NOK/1000 DKK/150€/150£) you get free shipping!*
In order to be able to handle all orders quickly, we have a minimum order limit of 200 SEK. (200 SEK/200 NOK/200 DKK/25 €/25 £)
During high season or periods of many orders, some deliveries may take longer. When your order is sent you receive a delivery confirmation email. Contact our customer service if you don’t receive your order within 3 working days.
Invoice, pay card, cash on delivery
NO, DK, FIN
Invoice, pay card
Our Payment Methods
Invoice – this payment method is carried out in cooperation with Fortus. The fee when paying against invoice is currently of 29 SEK (29SEK/29NOK/29DKK/2,9€)
When you decide to pay against invoice a credit assessment will be made. There will also be a comparison made between your personal identification number and your registered home address in order to confirm that you really are who you claim to be. You must thus provide a different delivery address if you wish for your order to be sent to a place other than your registered home address. You will find an extra field for this at the cash step. However the name has to be the same as the one on the customer number! In addition to the shipping cost of 39 SEK, there is an invoice cost of 29 SEK on all invoice orders. Payment conditions: 14 days. In case of delayed payment a reminder fee is added (in accordance with law, currently 50 SEK) as well as an interest on overdue payment of 2 % per month + applicable reference rate.
Payment by Card – Pay online and avoid extra costs! Fee when choosing card payment is currently: 0 SEK
We work with DIBS when dealing with card payments in our webshop. Once you have decided what you want to buy, you choose which account card or pay card you want to pay with. You fill in your card number, its time of validity and the Card Verification Code found at the back of the card. All transmitted information is encrypted when transmitted, which means that the information is secured from outsiders.
Cash on Delivery – Pay when you collect the parcel at your local collection point. The fee for cash on delivery is currently of 59 SEK
The parcel will arrive at your local post office and you will be notified through a note in your mailbox or by SMS, if you have opted for that at the moment of purchase. Cash on delivery is when you pay by cash or pay card when you pick up your parcel. You have 14 days to collect your package beginning from the moment it arrives at the collection point. If you don’t pick it up on time we will charge you with a penalty fee of 350 SEK. If you change your mind about the purchase after we have sent it, you must pick it up at the collection point and send it back to us.
Do not send any money in advance - We are not responsible for money, checks or stamps sent in letters.
When you complete your purchase, an automatic order confirmation is sent to the email address you provided on “My Pages”. The order confirmation is preliminary and if a product is not in stock we will contact you before the delivery time.
• If you use Hotmail or another email service provider, make sure that your spam filter is set to ”low”, otherwise you may not receive our emails.
When logging in to your member page you can also make sure that your order has gone through and order a new delivery notification.
• If you don’t receive any notification through mail, email or SMS once the ordered products have been sent, it is your responsibility as a client to contact the Shock Store AB .
• If an ordered product is not in stock, we will contact you by email to ask you if you want to replace it with another one. If you have only ordered one product and it happens to be out of stock, the order will be canceled and you will be notified by email.
If the Package is not collected (only valid for Sweden)
You have up until two weeks to collect your order. If you don’t pick up the package in time we will automatically be sent back to the Shock Store. You will then get a mark on your customer record, which means that you will not be able to order with us again. If an order is returned to us at the Shock Store because it has not been collected, you will as a client be invoiced a 350 SEK fee. Payment is made against invoice. (350 SEK) Unpaid invoices will be sent on for debt collection. We cooperate with the police when dealing with cases of fraud.
Returns, Exchanges and Complaints
You always have 14 days of right to exchange, in compliance with the Swedish Consumer Purchases Act www.konsumentlagen.se This only works if the product is returned in its original state, in other words without having been used, with all the etiquettes still on and any existing package being preserved. Of course you have the right to test the product. For hygienic reasons, the right to exchange does not apply to underwear, earrings and cosmetics.
Return address and postal address:
Shock Store AB
431 37 Mölndal
Email Adress: email@example.com
Our phone customer support service is available every day from 8.00 AM to 11.45 PM.
You can reach us by calling: +46(0)31-35 25 023
Exchange: Free shipping in cases of exchange: You pay for the shipping when sending the product back to us and we pay for the shipping of the new one that we send back to you. You could say that each of us goes half the way! This is valid for all payment methods!
Exchange at the physical store
You can exchange a product you purchased by mail order in one of our physical stores in Stockholm, Gothenburg or Malmoe, but you cannot "re-purchase" in the shop, as this has to be done by mail order. Remember to: Bring the return notification and the order notification with you. The product should be in its original state, price tags, etc. must be kept intact. If you have ordered by invoice, your invoice has to be paid. Do not hesitate to contact the respective shops before visiting them to make sure that what you want to exchange your product for is, in fact, in stock.
Exchange - Internet
Fill in the return note that comes with the package if you want to exchange your product. Fill in what you want to exchange it for. Check our homepage to see if the product you want to exchange it for is in stock before sending your product back. Leave all the price tags on and wrap the unused product well before you return it (you may of course try it on). You are responsible for the product until we receive it. Products that do not reach us will not be reimbursed. There shouldn't be any tape or notes directly on the shoe boxes or similar. NB! Underwear, cosmetics, earrings or piercings cannot be exchanged if the seal is missing or broken. The return package should never have a reception fee such as cash on delivery.
When you send us something to be exchanged, you always have to pay for the shipping. When we send the product you want in return, we pay for the shipping. We meet half way. If you have ordered by invoice and want to make an exchange you must contact us as soon as possible; we will then postpone the date of payment on your invoice. Once we have received your products we will send you a new invoice, you can then tear up the old one. If you have paid by card and want to make an exchange and the new sum exceeds the one you already paid the first time, we will send you the new product by cash on delivery. If we are going to pay you back, we will put the money back to your card. Give us your account number on the return note if you have placed a mail order and we are going to pay you back. An exchange normally takes about 1 to 2 weeks after we received your product.
Purchase on Approval
No purchase is entirely finished until you have received, tried and approved your products. You have the right to change your mind and return the product within 14 days after having received your parcel! You should be entirely satisfied, if not, you get your money back! If you against expectations change your mind, then simply return the product and provide us with the account information we need to put the money back onto your account. If you have paid by pay card, we will return the money onto its corresponding account. In matters of purchasing on approval, the same rules as those concerning exchanges apply for packaging, price tags and original packages. Refunds normally take 1 to 2 weeks from the moment we receive the parcel. NB! If you have ordered by Invoice you must contact us as soon as possible in order for us to change your invoice and send you a new one!
In order for the right to exchange to be valid the following applies:
• The product cannot have been used or damaged. If the package is resealable, you have the right to open it and check the product.
• If you receive the product in an original packaging, then this one should also be returned. It should not be taped or similarly handled.
• The right to return or exchange does not apply to underwear, cosmetics, earrings or piercings, they cannot be returned either if the seal is broken or missing. A returned package can never be subject to any reception fee such as cash on delivery.
• The amount of days since you picked up your parcel cannot exceed 14.
If you return your product(s) and don’t fulfill all of these demands, we will send you the package back and charge you for the return shipping as well as the handling costs.
How to do it:
Send back the return together with a copy of your receipt/invoice, to the return address mentioned below. The refund will be made automatically once we have received and handled your return. You should save your parcel ID since you are responsible for the package until we have received it. Please note that we do not accept packages sent by bus freight or similar delivery companies that demand that the package be picked up at some delivery point.
• That you pay for the return shipping
If you want to make a complaint about a product or if a product has been wrongly shipped to you, then describe the problem on the return note and send us back the package. Email us at firstname.lastname@example.org as soon as you discover the problem. The right to complain is valid for 3 years. You can only complain about a product if it was damaged at the time of its reception (not if it has been worn out). We reimburse the shipping costs you lay out with stamps (if these layouts do not exceed 59 SEK) and we send you a new product free of shipping charge. The same rules as those concerning exchanges apply for packaging, price tags and original packaging. The new product can normally be sent 1 to 2 weeks after we have received the old one, given that we have it in stock. Claims concerning transport damages must be made as soon as possible. Always add an eventual order number so that we can help you more quickly.
Claims and complaints are handled in accordance with the Swedish Consumer Purchases Act.
Do not accept a delivery if, when receiving it, you notice any damage which could have influenced the state of your product. Instead of accepting it, make a complaint directly at the delivery point, ask them to send the package back to Shock and to write the reason for the package being returned. Then call or email our customer support and report the return.
When registering and placing an order, you agree that we store and use your personal data, in order to fulfill and supply the services you expect from us.
According to PUL (the Personal Data Protection Act) you have the right to know about the information we have registered about you, and if you consider it to be wrong or irrelevant, you have the right to demand its correction or its removal from our customer registry. In this case, contact our customer support. We also assure you that we will not sell or let any of your personal information.
Shock Store reserves the right to adjust prices and possible pricing errors.
If you order products from our sale, it might take an extra day compared to the time it otherwise takes for you to receive an order. The right to exchange is also valid for products on sale.
The Shock Store reserves the right to make possible misprints. We always do everything possible to present the products as size wisely realistic as possible, but we cannot guarantee that your screen will reproduce the correct colors.
The Shock Store reserves the right to make changes in its selection and has the right to remove a product before a purchase has been carried out. The Shock Store reserves the right to adjust prices and possible price errors.
The Shock Store is a member of "Svensk Distanshandels Förening" (The Swedish Distance Sellers Association) and follow their recommendations. It is also a member of Trygg e-handel, the official quality mark for any Swedish distance seller who wants to act for a safer and more customer friendly e-commerce.
In case of circumstances such as war, war like situations, civil war, revolution, uproar, authority measurements, strike, lockout, boycott, natural disaster or similar situations, the Shock Store reserves the right to apply clauses and rights related to Force Majeure. That implies that this contract does not have to be fulfilled in part or in its entirety. If this occurs we will try to inform our clients about it. We reserve the right for possible clearance sales and printing mistakes on certain products.
In case of an eventual dispute we will follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).